Thousands of Oregonians have been affected by the wildfires burning across the state. Our thoughts are with the many families and communities devastated by fires. Even Oregonians not in the vicinity of the fires may be feeling the harmful effects of unhealthy air quality due to wildfire smoke. Check out tips we have gathered on keeping your indoor air clean.
Resources for utility customers
Portland General Electric, Pacific Power, NW Natural, Cascade Natural Gas and Avista have suspended service disconnections and waived late fees and other fees for customers. These changes were made at the start of the COVID-19 pandemic and are expected to continue through the fall, especially important now for wildfire victims.
For more information about how utilities are responding to the wildfires and the coronavirus:
- Visit the Portland General Electric website or call its customer service line at 1.800.542.8818
- Visit the Pacific Power website or call its customer service line at 1.888.221.7070
- Visit the NW Natural website or call its customer service line at 1.800.442.4012
- Visit the Cascade Natural Gas website or call its customer service line at 1.888.522.1130
- Visit the Avista website or call its customer service line at 1.800.227.9187
The Oregon Public Utility Commission encourages customers to contact their utility providers with any questions. OPUC customer service can also be reached at email@example.com or by phone at 503.378.6600 or 1.800.522.2404.
Resources for low-income customers
- The Low Income Home Energy Assistance Program (LIHEAP) is a federally-funded assistance program to help low-income households with home heating cost. For more information and to see if you qualify, go to Oregon Housing and Community Services’ website.
- Oregon Energy Fund distributes energy assistance funds through partner agencies and nonprofits in Oregon.
- For a list of all community action agencies offering energy bill pay assistance and other services, click here.
Wildfire information and resources
- If you or someone you know has been affected by the wildfires in Clackamas, Douglas, Jackson, Klamath, Lane, Lincoln, Linn or Marion counties, you can register with FEMA to apply for assistance. Call 1.800.621.3362 or visit disasterassistance.gov.
- Small business owners with questions about the wildfires or COVID-19 effects on your business can contact Business Oregon’s Small Business Navigator Hotline.
- For more information on indoor air quality, check out these resources from the federal Environmental Protection Agency.